Policies
Our policies are designed to protect your experience, support our practitioners, and ensure fairness for all guests. We truly appreciate your understanding and cooperation.
Cancellation & Rescheduling
We respectfully request a minimum of 24 hours’ notice when canceling or rescheduling an appointment. This allows our practitioners to accommodate other clients who may be waiting for a booking.
Changes made with less than 24 hours’ notice may result in a late cancellation fee of 50% of the scheduled service.
No-shows or missed appointments may be charged 100% of the scheduled service.
Appointment reminders are sent as a courtesy, but clients are responsible for managing their bookings.
We understand that emergencies happen. If you experience illness, medical emergency, or unavoidable circumstances, please contact us directly — we are happy to assist with discretion and care.
Respect & Harassment Policy
K. Rae Refined is committed to maintaining a safe, professional, and respectful environment for clients and staff. We do not tolerate:
Harassment, abusive language, or threatening behavior
Discrimination of any kind
Unwanted physical contact
Inappropriate comments or conduct
If a client engages in disrespectful or unsafe behaviour, the appointment may be stopped, future bookings may be refused, and fees for the scheduled service may still apply.
We value a kind, confident, and respectful environment — and we are grateful to all who help us uphold this standard.
Refunds & Returns
To protect product integrity and client safety, all clinical-grade skincare and cosmetic products are final sale. Once products leave the studio, they cannot be returned or exchanged.
However, if a product reaction or concern occurs:
Please contact us within 7 days of purchase.
Our practitioners can assess and recommend alternative solutions when appropriate.
We are here to help you find the right products for your skin’s health and goals.